1. The Client is obliged to use the Service in a manner consistent with the law and ethics, respecting personal rights as well as the copyright and intellectual property rights of the Owner and other parties.

2. It is prohibited to post content that is unlawful.

3. Content must not promote, endorse, or depict (including through links to other websites) the commission of crimes listed in Directive 2017/541 (the “Directive”), including but not limited to:
Human trafficking, namely:

• Recruiting, transporting, transferring, harboring, or receiving persons;
• Using threats, violence, coercion, abduction, fraud, or deceit;
• Abuse of authority or exploitation of a vulnerable situation;
• Giving or receiving payments or benefits to obtain consent from a person controlling another person, for the purpose of exploitation.

Terrorism-related crimes (full list in Article 3(1) of the Directive): Crimes committed to intimidate the population, unlawfully compel a government or international organization to act or refrain from acting, or to destabilize or destroy the fundamental political, constitutional, economic, or social structures of a state or international organization.
Examples include:

• Attacks on human life that may cause death;
• Attacks on a person’s physical integrity;
• Kidnapping or hostage-taking;
• Manufacturing, possessing, acquiring, transporting, supplying, or using explosives or weapons (including chemical, biological, radiological, or nuclear), and research or development related to such weapons;
• Unauthorized interference with IT systems causing serious damage or targeting critical infrastructure;
• Unauthorized interference with computer data in critical infrastructure systems;
• Threats to commit any of the above acts.
• Disseminating or making publicly available content intended to incite crimes listed in the Directive, if such acts support terrorist offenses and create a risk of their commission.
• Encouraging others to commit or contribute to committing crimes listed in the Directive.
• Providing or collecting funds, directly or indirectly, with the intention of using them to commit terrorist offenses.
• Creating or using false official documents with the intention of committing offenses listed in the Directive.

4. Content must not contain information that:

• Violates moral or property copyright;
• Violates good manners or moral norms, offends dignity, or infringes on personal rights of others, including the right to one’s image;
• Is vulgar, offensive, promotes radical social positions or such views (including any form of racial, ethnic, gender, or religious discrimination, hate speech, etc.), or contains pornographic content;
• Constitutes advertising prohibited by the Act of 16 April 1993 on Combating Unfair Competition or the Act of 23 July 2007 on Counteracting Unfair Market Practices;
• Contains misleading commercial information.

5. The Owner prevents the dissemination of terrorist content in accordance with Regulation 2021/784 and illegal content in accordance with the DSA.
The Owner has established a central contact point (the “Contact Point”) for direct electronic communication with the Portal for member state authorities, the Commission, and the Digital Services Act Council in accordance with DSA requirements at the email address: info@sapo.pl. The Contact Point also handles orders to act against illegal content and requests for information.
The Contact Point was established to comply with Article 11 of the European Parliament and Council Regulation (EU) 2022/2065 of 19 October 2022, on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act – DSA).
The Contact Point is responsible for handling orders regarding actions against illegal content under Article 9 DSA and information requests under Article 10 DSA, communicated to the Owner by relevant judicial and administrative authorities.
Users may also use the Contact Point for direct and prompt communication with the Owner. The Contact Point handles communications in Polish or English. Reports of illegal content must be submitted to the Owner exclusively through the dedicated Contact Point available on the Service. Reports must contain all required information specified in the form (form available below). The Owner will inform the reporter about receipt of the report and how it will be processed via email. The Owner does not review content published independently by users. Complaints regarding Seller actions related to terrorist or illegal content must be submitted according to the procedure described in the Terms and Conditions.

6. The Owner may suspend services for a reasonable period, after prior warning, for service recipients who frequently submit clearly illegal content. Additionally, the Seller may suspend, for a reasonable period after prior warning, the processing of reports and complaints submitted through internal complaint mechanisms, as mentioned in Articles 16 and 20 DSA, by persons or entities frequently submitting clearly unfounded reports or complaints.

7. The Owner makes decisions to suspend services after careful evaluation of each case, in a timely and objective manner, with due diligence. The Owner examines whether the service recipient, individual, entity, or complainant is engaging in abuse as described in point 6, taking into account all relevant facts and circumstances, including at least:

• The number of clearly illegal content items or unfounded reports/complaints submitted in a given period;
• The proportion of these to the total number of submitted items or reports in that period;
• The severity of the abuse, including the nature of the illegal content and its consequences;
• The intent of the service recipient, individual, entity, or complainant, if determinable.

8. Matters not regulated herein are subject to the provisions of the DSA.